Cancellation policy

At Bluecentric Shop, we want you to feel completely confident in your purchase. This policy explains how and when you can cancel an order for our candles and other spiritual/ritual products.

1. Cancelling Before Fulfillment

You may cancel your order for a full refund as long as it has not yet been processed for shipping. Because we aim to fulfill orders quickly, please contact us as soon as possible after placing your order.

Email: bluecentricadmin@gmail.com with your order number and "Cancel Order" in the subject line
We'll confirm by email whether your order was successfully cancelled or had already entered fulfillment.

2. Cancellation Window

Orders can typically be cancelled within [e.g., 12–24 hours] of being placed, or any time before you receive a shipping confirmation email — whichever comes first. Once an order has shipped, it can no longer be cancelled and instead falls under our [Refund/Return Policy].

3. Custom, Personalized, or Made-to-Order Items

Some of our candles are hand-poured, personalized, or made to order (e.g., custom scent blends, engraved labels, ritual sets built to your specifications). These items cannot be cancelled once production has begun, given their custom nature. We'll note this at checkout for any applicable product.

4. Refunds for Cancelled Orders

If your cancellation is approved before fulfillment, we'll issue a full refund to your original payment method within [e.g., 5–10 business days].

5. Order Changes

Need to change an item, quantity, or shipping address instead of cancelling entirely? Reach out using the same contact methods above as soon as possible — we're happy to help if the order hasn't shipped yet.